Frequently Asked Questions
When can I expect my order?
Orders placed before 17:00 are processed the same day.
Processing time: 1–2 business days (Monday–Friday).
Delivery time: 4–11 business days (Monday–Friday).
Total estimated delivery time: 5–13 business days.
What is the cut-off time for processing orders?
Orders placed before 17:00 are processed the same day.
Orders placed after 17:00 are processed on the next business day.
Orders are not processed on weekends or public holidays.
Total delivery time remains 5–13 business days.
My expected delivery time has passed, where is my order?
In most cases, orders are delivered within the estimated delivery time. Occasionally a parcel may be delayed with the carrier.
If you have waited three extra days beyond the original delivery date and have not yet received your order, please contact our customer service at support@harlowleatherco.com
How much are the shipping costs?
At Harlow Leather Co. you always enjoy free shipping.
How can I pay for my order?
At Harlow Leather Co. you always pay securely. We support Maestro, Visa, Mastercard, American Express, Google Pay and Apple Pay.
I am missing some products, how is this possible?
If your order contains multiple products, they may be shipped in separate parcels. This can happen due to weight restrictions or because products may come from different suppliers.
The remaining items typically follow within 1–3 business days.
What should I do if I receive a damaged shipment?
If your order arrives damaged, please contact our customer service immediately at support@harlowleatherco.com and include clear photos of the damage.
Please do not return the item until we have reviewed the photos. We will then work with you to find the best solution.
What should I do if I received the wrong product, the item does not fit, or I no longer want it?
Please contact our customer service first at support@harlowleatherco.com
Together we will look for the appropriate solution. If a return is necessary, you only pay the shipping costs for sending the item back.
Company Details
Company name: de Waal
Trading name: Harlow Leather Co.
Address: Paxlaan 10, 2131 PZ Hoofddorp, Netherlands
Email: support@harlowleatherco.com
Business Registration Number: 86533916
VAT Number: NL004262683B08
Opening Hours (BST)
Monday – Friday: 08:00 – 18:00 (BST)
Saturday & Sunday: 10:00 – 16:00 (BST)
We aim to respond to all emails within 24 hours.