Shipping policy

This shipping policy describes the conditions relating to the processing, shipping and delivery of your order.

Shipping Costs

At Harlow Leather Co. you enjoy free shipping on all orders. No additional shipping costs will be charged. You pay only for the product.

Delivery Areas

We currently deliver to customers within the United Kingdom only.

Cut-Off Time

Orders placed before 17:00 (BST) are processed the same day.
Orders placed after 17:00 (BST) are processed the next business day.
Orders are not processed on weekends (Saturday and Sunday) or on public holidays.

Processing and Delivery Time

Orders are processed within 1 to 2 business days (Monday to Friday).
The average delivery time within the United Kingdom is 4 to 11 business days (Monday to Friday).
The total delivery time is 5 to 13 business days (Monday to Friday).

In exceptional circumstances, such as public holidays or busy periods with delivery services, the delivery time may vary.

We ship our parcels via reliable carriers such as Royal Mail, DHL and Evri.

Track & Trace

Once your order has been shipped, you will receive a track & trace code by email so you can follow your parcel through to delivery.

Problems with Your Delivery?

If the expected delivery time has passed and you have not yet received your order, please wait an additional three business days.

If the order has still not been delivered after that, please contact us at support@harlowleatherco.com. We will help you as quickly as possible.

Returns

If you wish to return a product, this is possible within 30 days. Please visit our returns page for a detailed explanation.

Company Details

Company name: de Waal 
Trading name: Harlow Leather Co.
Address: Paxlaan 10, 2131 PZ Hoofddorp, Netherlands
Email: support@harlowleatherco.com
Business Registration Number: 86533916
VAT Number: NL004262683B08

Opening Hours (BST)

Monday – Friday: 08:00 – 18:00 (BST)
Saturday & Sunday: 10:00 – 16:00 (BST)

We aim to respond to all emails within 24 hours.