Terms of service

Article 1 – Definitions

Cooling-off period: the period within which the consumer may exercise their right of withdrawal.

Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the trader.

Instalment transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time.

Durable medium: any means that enables the consumer or trader to store information addressed personally to them in a way that allows future consultation and unaltered reproduction.

Right of withdrawal: the right of the consumer to withdraw from the distance contract within the cooling-off period.

Trader: the natural or legal person who offers products and/or services to consumers at a distance.

Distance contract: a contract whereby, within the framework of a system organised by the trader for distance selling of products and/or services, exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract.

Distance communication technology: means that can be used to conclude a contract without the consumer and trader being simultaneously present in the same place.

General terms and conditions: these general terms and conditions of the trader.

Article 2 – Identity of the Trader

Company name: de Waal
Trading name: Harlow Leather Co.
Address: Paxlaan 10, 2131 PZ Hoofddorp, Netherlands
Email: support@harlowleatherco.com
Business Registration Number: 86533916
VAT Number: NL004262683B08

Opening Hours (BST)

Monday – Friday: 08:00 – 18:00 (BST)
Saturday & Sunday: 10:00 – 16:00 (BST)

We aim to respond to all emails within 24 hours.

Article 3 – Applicability

These general terms and conditions apply to every offer made by the trader and to every distance contract and order concluded between the trader and the consumer.

Before a distance contract is concluded, the text of these terms and conditions will be made available to the consumer.

If this is not reasonably possible, it will be indicated that the terms and conditions can be inspected at the trader's premises and will be sent free of charge upon request.

In the case of electronic contracts, the terms and conditions may be made available electronically in a manner that allows them to be stored on a durable medium.

If this is not possible, it will be stated where the consumer can view them electronically.

If additional product or service terms and conditions apply alongside these terms, the consumer may, in the event of a conflict, rely on the most favourable provision.

If one or more provisions are wholly or partially null and void or annulled, the contract and these terms and conditions shall otherwise remain in force.

The relevant provision shall be replaced by a provision that approximates the original purpose as closely as possible.

Situations not covered by these terms and conditions shall be assessed in the spirit of these terms and conditions.

Ambiguities regarding the interpretation or content of provisions shall be interpreted in the spirit of these terms and conditions.

Article 4 – The Offer

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

The offer is subject to change. The trader reserves the right to modify and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered.

The description is sufficiently detailed to allow the consumer to make a fair assessment of the offer.

If the trader uses images, these are a truthful representation of the products and/or services offered.

Obvious mistakes or errors in the offer are not binding on the trader.

All images and specifications in the offer are indicative and cannot give rise to any claim for compensation or dissolution of the contract.

Images of products are a truthful representation of the products offered.

The trader cannot guarantee that the colours displayed correspond exactly to the actual colours of the products.

Every offer contains such information that it is clear to the consumer what rights and obligations are associated with accepting the offer.

This applies in particular to shipping costs, payment methods, delivery terms, the right of withdrawal and customer obligations.

Article 5 – The Contract

The contract is concluded at the moment the consumer accepts the offer and fulfils the conditions set.

If the consumer has accepted the offer electronically, the trader confirms receipt of the acceptance promptly by electronic means.

Until receipt has been confirmed, the consumer may dissolve the contract.

The trader takes appropriate technical and organisational measures to secure electronic transactions and payment data.

Every contract is concluded subject to sufficient availability of the products.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the right to dissolve the contract without giving reasons within 30 days.

The cooling-off period begins on the day after the consumer physically receives the product.

During this period, the consumer shall handle the product and packaging with care.

If the consumer wishes to exercise the right of withdrawal, notification must be sent by email or in writing within 30 days of receipt.

After notification, the products must be returned within 30 days.

Article 7 – Costs Upon Withdrawal

Return costs are at the consumer's expense unless the return results from an error on the part of the trader.

Refunds will be issued within 14 days after receipt of the returned goods or proof of return.

Article 8 – Exclusion of the Right of Withdrawal

The right of withdrawal may be excluded for custom-made products, personalised items, hygiene products with broken seals and other products permitted by applicable law.

Article 9 – The Price

All prices displayed on the website are subject to change and obvious errors.

Price increases after conclusion of the contract are only permitted where allowed by law.

No rights can be derived from pricing, typographical or printing errors.

Article 10 – Compliance and Guarantee

The trader guarantees that products conform to the agreement and legal requirements.

Defects or incorrect deliveries must be reported within 30 days of delivery.

Any manufacturer's warranty does not affect statutory consumer rights.

Article 11 – Delivery and Performance

Orders will be processed and delivered with the greatest possible care.

If delivery is delayed, the consumer will be informed as soon as possible.

The risk of loss or damage remains with the trader until delivery has taken place.

Article 12 – Long-Term Transactions

Consumers may terminate long-term agreements in accordance with applicable law and the agreed notice period.

Automatic renewals will only take place where permitted by law.

Article 13 – Payment

Payments must be completed using the payment methods offered during checkout.

The consumer must immediately report any inaccuracies in payment information.

Article 14 – Complaints Procedure

Complaints must be submitted within a reasonable time after the issue has been identified.

Complaints can be sent to support@harlowleatherco.com.

Complaints will generally be answered within 14 days.

Article 15 – Disputes

Contracts between the trader and the consumer are governed exclusively by the law of England and Wales.

Article 16 – SMS Marketing

By consenting to SMS marketing, you agree to receive recurring SMS messages regarding orders, abandoned carts, promotions and review requests.

You may unsubscribe at any time by replying STOP to any SMS message received from us.

Message and data rates may apply according to your mobile provider.

For more information about how we process personal data, please refer to our Privacy Policy.

Company Details

Opening Hours (BST)

Monday – Friday: 08:00 – 18:00 (BST)
Saturday & Sunday: 10:00 – 16:00 (BST)

We aim to respond to all emails within 24 hours.